General Information

Questions & Answers

COVID-19 is the official designation given by the World Health Organization to the new coronavirus that was first identified in humans in late 2019 in the Chinese city of Wuhan, Hubei province.

Infected people may experience similar symptoms to the common flu, e.g. malaise, nasal congestion, acute respiratory infection accompanied by fever, sore throat, cough. In more serious cases there may be severe pneumonia with kidney and other organ failure and eventually death.

In case you have any of these symptoms, you should call 808 24 24 24 (SNS24) before visiting a health service, informing them of your health condition, and following the guidelines provided.

The disease can be spread through respiratory droplets (from the nose or mouth) that may occur when an infected person coughs or sneezes. These droplets can stay on a surface or object. The transmission of COVID-19 can occur by touching an affected area (hand contamination) and then touching their own mouth, nose, or the eyes.

It is essential to follow the rules of social distance, i.e. whenever possible keep a distance of more than 2 meters away from a person who is sick, and avoid handshakes, kisses and hugs.

Most infected people have a mild illness and recover, but it can be more serious in some other cases. Protect yourself and other, by doing the following:

  • Clean and wash your hands frequently and thoroughly (know more here) with an alcohol-based solution, and wash them with soap and water;
  • Keep a distance of at least 1 meter from someone who is sneezing or coughing;
  • Avoid touching your eyes, nose and mouth if you haven’t washed your hands;
  • Whenever you cough or sneeze, make sure to cover your mouth and nose with your arm (inner part of the elbow), or use a tissue that should be thrown away immediately.
  • Stay at home if you feel unwell. If you have fever, cough or difficulty breathing, and before visiting a healthcare service, you should call 808 24 24 24 (SNS24), informing them of your health condition and travel history, and follow the guidelines provided.
  • In your daily activities, choose telephone or email interactions, rather than face-to-face.
  • Smoke;
  • Don't wear a mask indoors: The use of a mask is mandatory in enclosed spaces. Learn how to put the mask correctly here.
  • Self-medicate, for example with antibiotics or other medication; 
  • Handshake, hug or kiss other people.
  • Personal contact in case of symptomatology. If you are at home, you should contact SNS24 on 808 24 24 24.

Keep calm and maintain reasonable social distance and, before visiting a health service, you should contact 808 24 24 24 (SNS24), informing them of your health condition and travel history (if any), and follow the guidelines provided.

If a situation compatible with infection by COVID-19 is identified, you should contact the helplines:

Lisbon - Headquarters - (+351) 217 21 40 64

Porto Regional Centre -

Braga Regional Centre - (+351) 253 20 61 11

Viseu Regional Centre - (+351) 232 41 95 63