Frequently Asked Questions

Questions & Answers

The use of masks, preferably Community reusable, certified by the competent health agency (Infarmed) in accordance with the instructions of the DGS is mandatory, completely protecting the nose and mouth.

Masks will be made available by UCP and given to members of the Academic Community, at the entrance of the University buildings, to all those who come without a mask.

Lisbon - Headquarters:

All the buildings are operational, only one door is open in each building, (floor 0 in building 4 and main door in the other buildings) supervised by a security guard. Working hours are from 9 a.m. to 6 p.m.

The Multifunction Counter, on the 1st floor of building 4, will continue operating and can be used for the delivery and collection of documents and objects, thus contributing to minimize the circulation of people in the buildings of UCP. The on-site service remains under prior appointment in order to avoid the agglomeration of people in the same space.

Access will only be granted to escalated employees, to professors who have requested access to the Department of General Services 24 hours in advance, to students who have exams, classes or on-site assistance scheduled in advance and to access the stationery and bookstore.

In case of any service scheduling on-site assistance, you must inform the Multifunction Counter, through e-mail: balcao_multifuncoes@lisboa.ucp.pt, at least 24 hours in advance. Academic units should contact this Multifunction Counter to book a room for on-site student assistance.


Porto Regional Centre

All staff, professors, researchers, and students authorized to do so will be permitted on-campus presence. Students will not be allowed on-campus study; they will only be allowed on-campus attendance by appointment, final evaluations and on-site classes.

The Department of Infrastructures through the e-mails logistica@porto.ucp.pt and infra.estruturas@porto.ucp.pt should be informed, by the secretariats of the Academic Units and Services with validation/CC of the respective directors, about who will be in the facilities, where and at what time. Medium term planning information should be sent at least one week in advance, but it can be extended and the possibility of sending information at shorter notice, 24 hours, for sporadic access, remains.


Braga Regional Centre

Only the main door of the Camões Campus building will be open. The remaining spaces (Faculties exterior doors, parking and bar services) will always be closed, being open only to authorized persons.

Namely:

  • Employees phased to ensure on-site service;
  • Other interested people (students, professors, etc.).

Always with prior authorization and appointment with any of the Services. In these cases, the Service that makes the appointment should: do so only if there is no possibility of ensuring the service at a distance, inform the Reception of the full name of the person concerned, the time of appointment and how the person will access the facilities (by car or on foot).


Viseu Regional Centre

All the buildings are in full operation.

The on-site assistance services should operate only by appointment by e-mail or by telephone with the desired service, through the contacts made available for each campus, in order to avoid the crowding of people in the same space.

Lisbon-Headquarters:

Multifunction Counter:
E-mail: balcao_multifuncoes@lisboa.ucp.pt

Opening Hours, by appointment: Monday, Wednesday and Friday | 10:00 a.m. to 1 p.m.

Information Systems Department:
E-mail: helpdesk@lisboa.ucp.pt
Telephone: (+351) 217 21 42 99
Opening Hours, by appointment: 09:30 a.m. to 12:30 p.m. | 2:00 p.m. to 5:30 p.m.

Bookstore and Stationery:
E-mail: livraria@lisboa.ucp.pt
Telephone: (+351) 217 21 40 20
Opening Hours, by appointment: Monday to Friday | 9:30 a.m. to 1:00 p.m | 2:00 p.m to 5:30 p.m

Reprography (Duplix):
E-mail: ucp@duplix.pt
Telephone: (+351) 217 21 40 25
Opening Hours, by appointment: Monday to Friday | 9:00 a.m to 1:00 p.m.

Information Office:
E-mail: hramalho@lisboa.ucp.pt
Telephone: (+351) 217 21 40 64
Opening Hours, by appointment: Monday to Friday | 9:00 a.m. to 1:00 p.m. | 2:00 p.m. to 6:00 p.m.

Social Responsibility Office:
E-mail: grs@lisboa.ucp.pt
Telephone: (+351) 217 21 40 37
Opening Hours, by appointment: Monday to Friday | 9:30 a.m. to 12:30 p.m. | 2:00 p.m. to 5:00 p.m.

School Secretary:
E-mail: secretariaescolar@lisboa.ucp.pt
Opening Hours, by appointment: Monday to Friday | 9:30 a.m. to 12:30 p.m. | 2:00 p.m. to 5:00 p.m.

Treasury:
E-mail: cristina@lisboa.ucp.pt | hbrandao@lisboa.ucp.pt

University Library João Paulo II:
E-mail: biblioteca.lisboa@ucp.pt
Telephone: (+351) 214 26 97 72 / 73
Opening Hours, by appointment: Monday to Friday | 9:30 a.m to 5:30 p.m


Porto Regional Centre:

Department of Infrastructure and Provisioning
E-mail: logistica@porto.ucp.pt | infra.estruturas@porto.ucp.pt

Academic Services:
E-mail: s.academicos@porto.ucp.pt
Telephone: (+ 351) 226 19 62 06
Opening Hours: Tuesday and Thursday | 2:00 p.m. to 6:00 p.m. | Wednesday – 9:00 a.m. to 1:00 p.m.

Library: 
E-mail: biblioteca@porto.ucp.pt
Telephone: (+351) 226 19 62 41 
Opening Hours, by appointment: Monday to Friday | 9:00 a.m. to 1:00 p.m | 3:00 p.m. to 5:00 p.m.

Treasury:
E-mail: tesouraria@porto.ucp.pt
Telephone: (+ 351) 226 19 62 05
Opening Hours, by appointment: 9:00 a.m. to 6:00 p.m.

Information Systems and Technologies:
E-mail: suporte@porto.ucp.pt
Opening Hours, by appointment: 9:00 a.m. to 6:00 p.m

International Office:
E-mail: international@porto.ucp.pt
Telephone: (+ 351) 226 19 62 85

Opening Hours, by appointment

Students and Employability:
E-mail: ee.geral@porto.ucp.pt
Telephone: (+ 351) 226 19 62 26

Opening Hours, by appointment

Bookstore:
E-mail: livraria@porto.ucp.pt

Opening Hours, by appointment

Reprography:
E-mail: reprografia@porto.ucp.pt

Opening Hours, by appointment


Braga Regional Centre:

Information Office:
E-mail: info@braga.ucp.pt
Telephone: (+351) 253 206 100 | (+351) 253 20 61 03
Opening Hours, by appointment: Monday to Friday | 9:00 a.m. to 1:00 p.m. | 2:00 p.m. to 5:00 p.m.

Social Responsibility Office:
E-mail: gaa@braga.ucp.pt
Telephone: (+351) 253 20 61 00 | (+351) 253 20 61 04 | (+351) 253 20 61 13

Opening Hours, by appointment: Monday to Friday | 9:00 a.m. to 1:00 p.m. | 2:00 p.m. to 5:00 p.m.

School Secretary:
E-mail: secretaria.ffcs@braga.ucp.pt | secretaria.facteo@braga.ucp.pt
Telephone: (+351) 253 20 61 00 | (+351) 253 20 61 06 | (+351) 253 20 61 14

Opening Hours, by appointment: Monday to Friday | 9:00 a.m. to 1:00 p.m. | 2:00 p.m. to 5:00 p.m.

Treasury:
E-mail: tesouraria@braga.ucp.pt
Telephone: (+351) 253 20 61 00 | (+351) 253 20 61 05

Opening Hours, by appointment: Monday to Friday | 9:00 a.m. to 1:00 p.m. | 2:00 p.m. to 5:00 p.m.


Viseu Regional Centre:

  • Reception and Information Service
  • General Services
  • Social Support Office
  • School Services
  • Treasury
  • Secretariat Services of the Academic Units
  • Library
  • Accounting-Financial Services
  • Department of Computer Services

Opening Hours: Monday to Friday | 8:30 a.m to 12:30 p.m. | 2:00 p.m to 6:00 p.m

In any of the spaces, only one person at a time will be attended to, properly protected. Social distance (2m between each user) must always be guaranteed in all circumstances.

No. Applications will be made online. For more information contact:

Lisbon - Headquarters: School Secretary via e-mail: secretariaescolar@lisboa.ucp.pt (Opening Hours online: Monday to Friday - 9:30 a.m. to 12:30 p.m. and 2:00 p.m. to 5:00 p.m.).

Porto Regional Centre: Academic Services via e-mail: academicos@porto.ucp.pt or call: (+ 351) 226 19 62 06 (Opening Hours: Tuesday and Thursday - 2 p.m to 6 p.m | Wednesday - 9 a.m. to 1 p.m.).

Braga Regional Centre: School Secretary via e-mail secretaria.ffcs@braga.ucp.pt or secretaria.facteo@braga.ucp.pt or call: (+351) 253 20 61 00, (+351) 253 20 61 06 or (+351) 253 20 61 14 (Opening Hours online: Monday to Friday - 9 a.m to 12 p.m and 3 p.m to 5 p.m).

Viseu Regional Centre: School Services via e-mail: pvaz@viseu.ucp.pt or alda@viseu.ucp.pt or call: (+351) 232 41 95 52 or (+351) 232 41 95 51 (Opening Hours online: Monday to Friday - 8:30 a.m. to 12:30 p.m and 2 p.m to 6 p.m).

All theoretical classes should, whenever possible, continue as online classes, using videoconference platforms. This being the preferred methodology of UCP at this time of pandemic and should be maintained until the end of the school year.

The on-site model, before May 22, will be resumed exclusively for practical classes and laboratory classes at the Instituto de Ciências da Saúde (Lisbon and Porto); Escola das Artes; Escola Superior de Biotecnologia and Faculdade de Medicina Dentária (3rd and 5th years).

The dates of the beginning of the classroom activities must be indicated to the General Services by the course secretariats.

The use of the laboratories and the criteria for their use are the responsibility of the respective Academic or R&D Units, complying with the rules of hygiene, protection and social distance.

Theoretical classes:

  • Social distancing and the rules of social etiquette must be obeyed;
  • Professors and students must disinfect their hands before entering and leaving the room;
  • The use of a mask is mandatory for ALL those present;
  • The spaces must have adequate ventilation;
  • A cleaning team will be allocated to prepare and disinfect the space during class breaks;

Laboratory classes - practical and theoretical-practical:

  • In these classes the number of students should be reduced, the timetables lagged to avoid crowding (depending on the volume of space, the number of 10 people has been accepted as the limit not to be exceeded);
  • The use of a mask is mandatory for ALL those present;
  • Professors and students must disinfect their hands before entering and leaving the room.
  • The spaces must have adequate ventilation;
  • Social distancing must be fulfilled;
  • A cleaning team will be allocated to prepare and disinfect the space during class breaks.

Final Evaluations / Exams: 

Preferably the final evaluations/exams will be conducted online. The Academic Units are responsible for choosing the Curricular Units (CUs) that will be subject to on-site exams.


Master's Thesis:

Master's thesis can be sent and delivered by e-mail or post. From May 11 onwards, by appointment with the school secretariats, they can be delivered in person, in cases of urgency.


Public Discussions:

Public discussions as well as meetings of master's, doctoral and career development juries will continue to take place, as a rule, online.


Note: All particular situations of impossibility to participate in an evaluation should be exposed and sent by e-mail to the Directors of Academic Units (UA) and/or Coordinator of International Relations of the UA, so that they can be evaluated and validated, according to the regulations of each UA or course.

  • For on-site exams, the spaces that allow to respect the rules of social distance (2 m) will be privileged - each room can be occupied, for exams, only in 1/3 or 1/4 of its normal capacity;
  • The rooms must be prepared, marking the places where the students can sit;
  • A cleaning team will be assigned to prepare, ventilate and disinfect the room between exams;
  • The access routes to the spaces should be indicated, ensuring a quick exit and centralizing the cleaning teams, avoiding dispersion over a larger geographical area;
  • These rooms will be equipped with gel dispensers at the entrance and adequate equipment for the rejection of possibly contaminated products. Professors and students must disinfect their hands before entering and leaving the room;
  • In the preparation and all manipulation of tests and examination paper, the use of a mask should be made. And the disinfection of hands before and after this handling;
  • Each student should report to campus for the exam only with material strictly necessary;
  • Students awaiting entrance to the examination room must maintain social distance.

Each Academic Unit, following the indications of the regulatory entities of the higher education courses and their respective internship institutions, will outline a solution or alternative to the carrying out of curricular internships.

The academic calendar is to be completed by July 31. However, given the circumstances surrounding the pandemic and its evolution, there may be adjustments.

Particular situations should be exposed and sent by e-mail to the Directors of the Academic Units so that they can be evaluated and validated, in accordance with the regulations of each AU or course.

The operation of libraries varies according to the campus where it is located.

Lisbon - Headquarters:

The services provided by the University Library João Paulo II are the following: 

  • Availability of the service of home loan of works of the documental fund upon prior request by e-mail; 
  • Collection of works acquired by means of supplier's delivery authorization and respective technical treatment, allowing users to request them;
  • Scanning and sending (in digital support) of information resources, upon prior request by e-mail;
  • On-site consultation of works that are not subject to a request for home consultation, by prior appointment via e-mail;

Note: All books requested after return will be quarantined for 48 hours.

E-mail: emprestimo.biblioteca.lisboa@ucp.pt 
Phone: (+351) 214 26 97 72 | (+351) 214 26 97 73
Opening hours in person, by appointment: Monday to Friday | 9:30  a.m. to 5:30 p.m.


Porto Regional Centre:

The services provided by the Library are the following:

  • Consultation of works;
  • Loan and returns;
  • Consultation and research and reproduction of information;
  • Assistance by arrangement;
  • Possibility of sending works by mail;
  • Take away library service;
  • Information digitalization service for Everyone (teachers, researchers and students of all cycles);
  • Access to the Library for consultation of works (but not for study), by appointment and subject to maximum capacity identified.

Note: All books requested after return will be quarantined for 72 hours.

E-mail: biblioteca@porto.ucp.pt
Telephone: (+351) 226 19 62 41
Opening hours in person, by appointment: Monday to Friday | 9:00 a.m. to 1:00 p.m. | 3:00 p.m. to 7:00 p.m.


Braga Regional Centre:

The services provided by the Library are the following:

  • On-site consultation of works (by appointment by e-mail);
  • Home loan.

Note: All books requested after return will be quarantined for 48 hours.

E-mail: biblioteca.ffcs@braga.ucp.pt
Telephone: (+351) 253 20 61 00
Opening hours in person, by appointment: Monday to Friday | 9:00 a.m. to 1:00 p.m. | 2:00 p.m. to 5:00 p.m.


Viseu Regional Centre:

The D. José Pedro da Silva Library is now open to the public, although only one third of its capacity, for consultation of works, but not as a place of study. In August it will be closed to the public, but with the possibility of minimum services (book requisition by appointment).

E-mail: bjps@viseu.ucp.pt   
Telephone: (+351) 232 41 95 00 | (+351) 232 41 95 20
Opening hours: Monday to Friday | 8:30 a.m. to 12:30 p.m. | 2 p.m. to 6 p.m.

The service varies according to the campus of the Universidade Católica Portuguesa.

Lisbon - Headquarters:

A take away service is available in the Bar of Building 4 (simple dishes, salads or sandwiches, properly packed), for consumption outside the dining hall. 

The vending machines, which are distributed throughout the buildings, will supply the usual products. Social distance should always be maintained when using these machines. The users of this service must sanitize their hands before and after their use. Next to each machine there will be a disinfectant gel dispenser, which must be used, for disinfecting the hands, before and after the collection of food and coffee. Consumption should be made outside the spaces of the machines, to maintain social distance, that is, in the garden or office. Next to each machine there will be a waste bin with plastic bag.


Porto Regional Centre:

The Central Bar will be in full operation, being possible the consumption of products within the space, with the guarantee of proper distance between tables. The Biotechnology Building (EBi) bar will have the cafeteria service available. Both bars are open between 9:00 a.m and 6:00 p.m.

There are also dedicated spaces for lunches with the proper signage and distance:

  • Bar das Artes (with microwave access);
  • Academic Area (with microwave access);
  • Terrace of Pátio das Artes;
  • Terrace next to the Carvalho Guerra Auditorium (only from 12:00 pm to 3:00 pm).

Note: In places where microwaves are available, prior marking is mandatory, in order to ensure social distance and ensure proper hygiene of surfaces.

In addition to the bars and microwaves, there are vending machines that have been unloaded, disinfected and loaded according to foreseeable needs. Users should sanitize their hands before using the vending machines and if possible handle the machine with a paper towel, handkerchief or gloves.

These machines have a reinforced sanitation protocol.


Braga Regional Centre:

The restaurant services are closed. All employees who choose to bring lunch and lunch on the CRB premises, should have lunch in separate rooms, for security reasons. The use of the kitchen to heat the food should be scheduled so that each one does it at a different time from the other employees, ensuring the disinfection of the space between users (only one person at a time will be allowed inside the kitchen).


Viseu Regional Centre:

The bar will be open only with take away service, without meals, and with terrace operation for product consumption.

There are also the vending machines that have the respective garbage bin with plastic bag. The place where the vending machines are placed allows the proper social distance (2 meters).

Frequent cleaning and disinfection of common spaces is the responsibility of the cleaning teams, in all premises of the various buildings, and will be done every 2 hours and whenever necessary.

Access to toilets will not be controlled and the rules of social distancing and personal hygiene must be respected. The use of masks is mandatory at all campi sites. The civic duty of each user is called for.

UCP follows the indications of the DGS. Therefore, when you are in contact with someone with COVID-19 infection or with a possible infection, even if asymptomatic, you should contact the SNS 24 and follow its instructions. We remind you that if you have a fever of 38º or more, you should not go to the Universidade Católica Portuguesa.

If the infection is confirmed by COVID-19, you should contact UCP, reporting the situation through the following contacts:

Lisbon - Headquarters - (+351) 217 21 40 64

Porto Regional Centre - (+351) 932 26 56 70

Braga Regional Centre - (+351) 253 20 61 03

Viseu Regional Centre - (+351) 232 41 95 00