Frequently Asked Questions
Questions & Answers
The use of a mask is mandatory on the entire campus in accordance with Article 13B of Decree No. 20/2020 of the 1st of May.
Masks should be replaced at the end of the stated time (4 hours for most masks) and whenever they are wet. They must be discarded at the end of the day, when leaving the building, in a container suitable for that purpose.
See the correct way to put on and remove a mask here.
With the beginning of the new academic year, the entire University will reopen, and all buildings and parking lots will be open.
Members of the academic community who go to the upper floors of any of the buildings should use the stairs whenever
possible, rather than the elevators. The elevators can be used by people unable to go up or down stairs and to move heavy loads, and they will be disinfected frequently.
When using the elevators, the maximum capacity and the posted instructions must be observed. When using the stairs, avoid touching the handrails and other objects. When circulating always keep on the right side.
In the corridors, you should also always stay to the right, avoiding crossing paths with other people.
Lisbon-Headquarters:
Multifunction Counter:
E-mail: balcao_multifuncoes@lisboa.ucp.pt
Opening Hours, by appointment: Monday, Wednesday and Friday | 10:00 a.m. to 1 p.m.
Information Systems Department:
E-mail: helpdesk@lisboa.ucp.pt
Telephone: (+351) 217 21 42 99
Opening Hours, by appointment: 9:30 a.m. to 12:30 p.m. | 2:00 p.m. to 5:30 p.m.
Bookstore:
E-mail: livraria@lisboa.ucp.pt
Telephone: (+351) 217 21 40 20
Opening Hours: Monday to Friday - 8:30 a.m. to 6:15 p.m. | Saturday - 9:00 a.m. to 12:15 p.m.
Maximum limit of 3 people.
Stationery:
Opening hours: Monday to Friday | 8:45 a.m. to 6:15 p.m.
Maximum limit of 1 person.
Reprography (Duplix):
E-mail: ucp@duplix.pt
Telephone: (+351) 217 21 40 25
Opening Hours, by appointment: Monday to Friday | 9:00 a.m to 1:00 p.m.
Information Office:
E-mail: hramalho@lisboa.ucp.pt
Telephone: (+351) 217 21 40 64
Opening Hours, by appointment: Monday to Friday | 9:00 a.m. to 1:00 p.m. | 2:00 p.m. to 6:00 p.m.
Social Responsibility Office:
E-mail: grs@lisboa.ucp.pt
Telephone: (+351) 217 21 40 37
Opening Hours: Monday to Friday | 10:00 a.m. to 12:00 p.m. | 2:00 p.m. to 4:00 p.m.
Maximum limit of 1 person.
School Secretary:
E-mail: secretariaescolar@lisboa.ucp.pt
Opening hours: Monday to Friday | 10:00 a.m. to 12:00 p.m. | 2:00 p.m. to 4:00 p.m.
Maximum limit of 1 person.
Treasury:
E-mail: cristina@lisboa.ucp.pt
Opening hours: Monday to Friday | 10:00 a.m. to 12:00 p.m. | 2:00 p.m. to 4:00 p.m.
University Library João Paulo II:
E-mail: biblioteca.lisboa@ucp.pt
Telephone: (+351) 217 214 011
Opening Hours: Monday, Tuesday, Thursday and Friday - 10:00 a.m. to 1:00 p.m. | 2:00 p.m. to 5:00 p.m. | Wednesday - 10:00 a.m. to 1:00 p.m. | 2:00 p.m. to 6:00 p.m. Saturday - 9:00 a.m. to 1:00 p.m.
For security reasons the number of entries in the Library will be limited. To ensure access to the reading room make your reservation online in advance.
Porto Regional Centre:
Department of Infrastructure and Provisioning
E-mail: logistica@porto.ucp.pt | infra.estruturas@porto.ucp.pt
Academic Services:
E-mail: s.academicos@porto.ucp.pt
Telephone: (+ 351) 226 19 62 06
Opening Hours: Tuesday and Thursday | 2:00 p.m. to 6:00 p.m. | Wednesday – 9:00 a.m. to 1:00 p.m.
Library:
E-mail: biblioteca@porto.ucp.pt
Telephone: (+351) 226 19 62 41
Opening Hours, by appointment: Monday to Friday | 9:00 a.m. to 1:00 p.m | 3:00 p.m. to 5:00 p.m.
Treasury:
E-mail: tesouraria@porto.ucp.pt
Telephone: (+ 351) 226 19 62 05
Opening Hours, by appointment: 9:00 a.m. to 6:00 p.m.
Information Systems and Technologies:
E-mail: suporte@porto.ucp.pt
Opening Hours, by appointment: 9:00 a.m. to 6:00 p.m
International Office:
E-mail: international@porto.ucp.pt
Telephone: (+ 351) 226 19 62 85
Opening Hours, by appointment
Students and Employability:
E-mail: ee.geral@porto.ucp.pt
Telephone: (+ 351) 226 19 62 26
Opening Hours, by appointment
Bookstore:
E-mail: livraria@porto.ucp.pt
Opening Hours, by appointment
Reprography:
E-mail: reprografia@porto.ucp.pt
Opening Hours, by appointment
Braga Regional Centre:
Information Office:
E-mail: info@braga.ucp.pt
Telephone: (+351) 253 206 100 | (+351) 253 20 61 03
Opening Hours, by appointment: Monday to Friday | 9:00 a.m. to 1:00 p.m. | 2:00 p.m. to 5:00 p.m.
Social Responsibility Office:
E-mail: gaa@braga.ucp.pt
Telephone: (+351) 253 20 61 00 | (+351) 253 20 61 04 | (+351) 253 20 61 13
Opening Hours, by appointment: Monday to Friday | 9:00 a.m. to 1:00 p.m. | 2:00 p.m. to 5:00 p.m.
School Secretary:
E-mail: secretaria.ffcs@braga.ucp.pt | secretaria.facteo@braga.ucp.pt
Telephone: (+351) 253 20 61 00 | (+351) 253 20 61 06 | (+351) 253 20 61 14
Opening Hours, by appointment: Monday to Friday | 9:00 a.m. to 1:00 p.m. | 2:00 p.m. to 5:00 p.m.
Treasury:
E-mail: tesouraria@braga.ucp.pt
Telephone: (+351) 253 20 61 00 | (+351) 253 20 61 05
Opening Hours, by appointment: Monday to Friday | 9:00 a.m. to 1:00 p.m. | 2:00 p.m. to 5:00 p.m.
Viseu Regional Centre:
- Reception and Information Service
- General Services
- Social Support Office
- School Services
- Treasury
- Secretariat Services of the Academic Units
- Library
- Accounting-Financial Services
- Department of Computer Services
All services on the Viseu campus are in operation at the following hours:
Opening hours: Monday to Friday | 8:30 a.m. to 12:30 p.m. | 2 p.m. to 6 p.m.
No. Applications will be made online. For more information contact:
Lisbon - Headquarters: School Secretary via e-mail: secretariaescolar@lisboa.ucp.pt (Opening Hours online: Monday to Friday - 9:30 a.m. to 12:30 p.m. and 2:00 p.m. to 5:00 p.m.).
Porto Regional Centre: Academic Services via e-mail: academicos@porto.ucp.pt or call: (+ 351) 226 19 62 06 (Opening Hours: Tuesday and Thursday - 2 p.m to 6 p.m | Wednesday - 9 a.m. to 1 p.m.).
Braga Regional Centre: School Secretary via e-mail secretaria.ffcs@braga.ucp.pt or secretaria.facteo@braga.ucp.pt or call: (+351) 253 20 61 00, (+351) 253 20 61 06 or (+351) 253 20 61 14 (Opening Hours online: Monday to Friday - 9 a.m to 12 p.m and 3 p.m to 5 p.m).
Viseu Regional Centre: School Services via e-mail: pvaz@viseu.ucp.pt or alda@viseu.ucp.pt or call: (+351) 232 41 95 52 or (+351) 232 41 95 51 (Opening Hours online: Monday to Friday - 8:30 a.m. to 12:30 p.m and 2 p.m to 6 p.m).
UCP has been implementing processes and installing equipment and material in order to safely receive its students, teachers and employees at the beginning of the 2020/21 school year, with the teaching activities starting already at the beginning of September, according to the calendar of each academic unit. Classes will be given with a hybrid teaching methodology (blended learning), with students attending them on a rotational, physical and online system, so that the most rigorous protection and safety measures are respected.
In the case of classes, rooms will only be occupied at 1/3 of their capacity, in order to guarantee the minimum distance between people as suggested by health authorities. For that purpose, only seats marked with green labels should be occupied. Students should sit in the same seat as much as possible.
When entering the classroom, the seats that are farthest away must be filled first. When exiting, students who are closest to the door must leave first and those who are farthest from the exits will leave last. Instructors can provide any guidance needed to students to ensure compliance with the rules for occupying seats.
It should be noted that there is no problem with using the same door, since students will enter and exit at different times, without coming into contact with other people. At the time of entering and exiting, physical distance should be maintained between the students, so that there is no crowding near the doors.
The breaks between classes have been scheduled in order to allow for the cleaning and airing out of the classrooms. If possible, during classes, windows should be kept open. In the breaks between each 90-minute class, seats will be disinfected whenever a different group of students is scheduled to occupy the room in the following class.
Students should always try to sit in the same seats and no rearrangement of tables in any space is permitted, nor are students allowed to stay in study spaces.
The operation of libraries varies according to the campus where it is located.
Lisbon - Headquarters:
The João Paulo II University Library will be open from September 1st. Although all services are provided in person, scheduling and online services are preferred.
For security reasons the number of entries in the Library will be limited. To ensure access to the reading room make your reservation online in advance.
Reservations and online services
E-mail: biblioteca.lisboa@ucp.pt
Phone: (+351) 217 214 011
Opening hours: Monday, Tuesday, Thursday and Friday - 10:00 a.m. to 1:00 p.m. | 2:00 p.m. to 5:00 p.m. | Wednesday - 10:00 a.m. to 1:00 p.m. | 2:00 p.m. to 6:00 p.m. Saturday - 9:00 a.m. to 1:00 p.m.
Porto Regional Centre:
The services provided by the Library are the following:
- Consultation of works;
- Loan and returns;
- Consultation and research and reproduction of information;
- Assistance by arrangement;
- Possibility of sending works by mail;
- Take away library service;
- Information digitalization service for Everyone (teachers, researchers and students of all cycles);
- Access to the Library for consultation of works (but not for study), by appointment and subject to maximum capacity identified.
Note: All books requested after return will be quarantined for 72 hours.
E-mail: biblioteca@porto.ucp.pt
Telephone: (+351) 226 19 62 41
Opening hours in person, by appointment: Monday to Friday | 9:00 a.m. to 1:00 p.m. | 3:00 p.m. to 7:00 p.m.
Braga Regional Centre:
The services provided by the Library are the following:
- On-site consultation of works (by appointment by e-mail);
- Home loan.
Note: All books requested after return will be quarantined for 48 hours.
E-mail: biblioteca.ffcs@braga.ucp.pt
Telephone: (+351) 253 20 61 00
Opening hours in person, by appointment: Monday to Friday | 9:00 a.m. to 1:00 p.m. | 2:00 p.m. to 5:00 p.m.
Viseu Regional Centre:
The D. José Pedro da Silva Library is now open to the public, although only one third of its capacity, for consultation of works, but not as a place of study. In August it will be closed to the public, but with the possibility of minimum services (book requisition by appointment).
E-mail: bjps@viseu.ucp.pt
Telephone: (+351) 232 41 95 00 | (+351) 232 41 95 20
Opening hours: Monday to Friday | 8:30 a.m. to 12:30 p.m. | 2 p.m. to 6 p.m.
The service varies according to the campus of the Universidade Católica Portuguesa.
Lisbon - Headquarters:
At the beginning of the school year, all food areas will be operational.
At tables, only seats that are marked with a green label may be occupied, ideally only 1 person per table. At the end of the meal, you should leave the tray/dishes on the table to ensure that the area is cleaned before the next person uses it.
Payment should be made when possible by electronic payment (for example: ATM card or MBway).
As an alternative and complement to the restaurant services, there are vending machines in the usual places. Next to each machine there will be a disinfectant gel dispenser, which must be used to disinfect your hands, before and after collecting your food and coffee.
Cups, as well as drinking fountains, will not be available because it is not possible to guarantee the necessary conditions for their safe use. Meals brought from home are allowed, but the use of microwaves is prohibited and unavailable, making advisable meals with simple and cold foods.
Porto Regional Centre:
All food areas will be operational.
At tables, only seats that are marked may be occupied, ideally only 1 person per table. At the end of the meal, you should leave the tray/dishes on the table to ensure that the area is cleaned before the next person uses it.
Payment should be made when possible by electronic payment (for example: ATM card or MBway).
As an alternative and complement to the restaurant services, there are vending machines in the usual places. Next to each machine there will be a disinfectant gel dispenser, which must be used to disinfect your hands, before and after collecting your food and coffee.
In small office cafeterias the locally advertised rules of conduct and hygiene must be followed to assure necessary safety conditions. Meals brought from home are allowed, microwaves are placed distanced from each other and disinfecting supplies are available for users to clean contact surfaces between uses.
Braga Regional Centre:
Bar services will be in operation and, in addition, there are the vending machines, placed in the usual places. At the beginning of the academic year, they will make known their contingency plan and the standards required there must be respected by all.
Viseu Regional Centre:
When the academic year begins, the Bar will be open, preferably for take-away service and whenever possible with the outdoor patio open. The bar area has been changed and signs have been placed to facilitate the safe circulation of people.
As an alternative and complement to the bar services, there are vending machines in the usual places. Next to each machine there will be a disinfectant gel dispenser, which must be used to disinfect your hands, before and after collecting your food and coffee.
The frequency of cleaning rooms has been increased, as well as the cleaning of the most sensitive objects such as taps, handles, switches and panels, using appropriate hygiene products.
Employees who provide services to the public will be given a kit with alcohol disinfectant gel and a paper roll so that they can repeatedly disinfect their hands, work surfaces, and equipment.
After attending to each person, and whenever documents are handled, they should disinfect their hands with the available disinfectant. The acrylic visor must be disinfected with a suitable spray, as well as the surfaces where services are provided.
Hand sanitizer and a roll of paper must be available on service counters and in all places considered essential. Each person served should use the available disinfectant to disinfect their hands before and after the service.
The frequency of cleaning desks has been increased and suitable cleaning products have been adopted. Additionally, employees should use the alcohol gel available to disinfect the equipment at their desk at the beginning and end of the workday and whenever they deem it necessary
It is up to users to maintain social distance of 2 meters when using and waiting for the SF.
Hands should be thoroughly washed with soap and water at the beginning and end of each use of the SF.
Cleaning and disinfection will be done more frequently in all the facilities of the various buildings, using appropriate disinfectant products.
If you have had contact with a confirmed case, you will be asked to perform the COVID-19 test at the end of the preventive isolation period recommended by DGS, in order to ensure that you do not have an asymptomatic case.
If you are a collaborator, researcher or professor at the University, you should contact the University through the following contacts:
UCP in Lisbon: 21 721 41 66 | drh@lisboa.ucp.pt
UCP in Porto: 932 265 670 | covid19@porto.ucp.pt
UCP in Braga: 253 206 103 | covid19@braga.ucp.pt
UCP in Viseu: 23 241 95 00 | cristina@viseu.ucp.pt
If you have any symptoms associated with COVID-19 or have had contact with a confirmed case, you should not go to the University and should also contact Saúde 24. You should also contact the University through the number available, if you are a collaborator, researcher or professor.
If you are already at the University’s facilities and experience any symptoms, you should contact the COVID-UCP telephone line and remain at your location.
UCP in Lisbon: 21 721 40 64
UCP in Porto: 932 265 670
UCP in Braga: 253 206 103
UCP in Viseu: 23 241 95 00
In case of a positive result, you should not go to the University and should contact Saúde 24. You should also contact the University through the number available for that purpose:
UCP in Lisbon: 21 721 41 66 | drh@lisboa.ucp.pt
UCP in Porto: 932 265 670 | covid19@porto.ucp.pt
UCP in Braga: 253 206 103 | covid19@braga.ucp.pt
UCP in Viseu: 23 241 95 00 | cristina@viseu.ucp.pt